This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Credit Card Details
It should be noted that cardholders are responsible for the website transaction
Payments (if taken at the time of booking) are entered on a secured page and are transferred using SSL via Secure Trading Ltd’s payment network which has sophisticated security inbuilt as standard. Secure Trading’s payment gateway sits between our website and bank and encrypts all credit and debit card data and ensures that the information cannot be read by anyone else.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Your personal information
We are committed to protecting the confidentiality of your personal information.
When making a reservation you may give us information directly and we will store this on our system to be used for managing reservations only. We will not share your information with any third parties and will not contact you with marketing materials or special event notifications. For more information on how we process your information please see below;
We may process your information in accordance with the law as required in order to:
- respond to and process your queries, comments, complaints and requests;
- process your bookings or cancellations
- provide you with a customised and premium service including customer service before, during and after your stay, whether you are a new or a returning customer. For these purposes, we may create a profile about you including information from our reservation system
- comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law. We also record information to comply with financial reporting requirements, including those imposed by auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number, name of all sleepers’ including kids and partners).
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
TERMS AND CONDITIONS
Accommodation Booking Terms and Conditions
The terms and conditions detailed below apply to all bookings made online, by telephone or in person.
When you make a booking, your contract (which shall include these terms and conditions) will be with The Nether Abbey Hotel, 20 Dirleton Avenue, North Berwick, East Lothian EH39 4NJ.
All prices displayed are per person per night bed and breakfast.
All prices include V.A.T at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you have paid a deposit. Deposits are non-refundable even due to adverse weather conditions.
The price does not include any incidental charges which you may incur during your stay such as restaurant, bar and telephone charges. All such charges should be paid on departure.
In the event that these charges are not paid it is a condition of your contract with The Nether Abbey that you irrevocably authorise The Nether Abbey to debit your credit or debit card for the amount of any shortfall. This also applies to charges that were unknown upon checkout but that were incurred during your stay.
Feature Room - Room One
Room one may be reserved on the purchase of a full celebration package. We cannot guarantee at any time that you will be pre-allocated Room One without the Supplement of the celebration package. (To reserve "Number One" without the celebration package, a supplement of £30 per night will apply)
All rooms are doubles or Twins and guests occupying these on their own will be charged at the single occupancy rate. For certain dates we may remove availability of rooms for single occupancy, however rooms may be reserved using the two person rate for a twin or double.
Children from the age of 5 to 12 will be charged at £15 per child per night bed and breakfast. All other meals will be charged as taken. Availability of these rooms is limited and Z or portable beds may be used.
All of the bedrooms at the Nether Abbey are non smoking. Smoking is not allowed in the Bathroom or the bedroom. If the housekeeping department think that you have been smoking in your room then we reserve the right to charge a fee of £50 for the deep cleaning of the bedroom.
Only small well behaved dogs are allowed to stay in the hotel. They must sleep in their own basket and not be allowed on any of the furniture in the room. We would ask that wet or muddy dogs are not taken to the bedrooms. If the room is particularly dirty we will charge an additional cleaning fee of £30.
There are 15 car parking spaces available at the front of the hotel which is for the use of all Bone Fide customers of the Nether Abbey. Car Parking spaces cannot be guaranteed or reserved.
Deposits and Pre Payments
A deposit is required to confirm all accommodation bookings and is currently £40 per person. Until such time as the deposit is paid all bookings are provisional and may be released at any time without prior notification to the booker.
You are required to guarantee your booking with a valid debit or credit card at the time of booking.
All deposit are non refundable unless due to exceptional circumstances. All applications for a deposit refund should be made in writing.
Depending on the reason for the cancellation, it is sometimes possible to reclaim these cancellation charges under the terms of certain insurance policies. If you have such an insurance policy and this applies to you , claims must be made to the insurance company concerned.
To reserve three or more rooms the procedure will be different.
0-14 days: First night charged in full, any nights after this will be charged at 75% of the total value of the booking.
15-28 days: First night charged in Full and 50 % of the total value of the booking
29 days or more: First night charged in full.
All accounts unless with prior arrangement must be settled on departure
A valid credit card must be available on arrival. If you intend to settle your account with cash then we will ask you for payment of your accommodation in advance.
The Nether Abbey accepts all Major credit and Debit cards with the exception of American Express and Diners.
Cancellations and Amendments
All cancellations must be made in accordance with our cancellation policy.
All deposits are non refundable.
Cancellations vary in accordance with the number of rooms booked.
The cancellation policy for individual bookings is 48 hours notice. Seperate terms and conditions apply to group bookings. If rooms are cancelled within this period we reserve the right to charge in full for the first night and 50% for all nights after this.
Whilst we will make every effort to fulfil any special requests that you may have in relation to your booking we cannot unfortunately guarantee that we will be able to meet any particular requests that you make and any failure in this regard by ourselves will not constitute a breach of contract.
In the unlikely event that we have to change or amend your reservation we reserve the right to do so. However you have the right to:
*accept the changed arrangements as notified or
*Cancel your reservation and receive a full refund for any monies you have paid to the Nether Abbey Hotel in respect of your reservation.
*The Nether Abbey will not be liable for any sums you have paid to any other persons in connection with your reservation and we will have no further liability should you wish to cancel your reservation.
We respectfully remind all guests that a reservation made verbally or in writing constitutes a legal contract between themselves and the Nether Abbey Hotel and cancellation policies will be strictly enforced.
The Nether Abbey Hotel shall not be responsible for any loss or damage which you may suffer arising from events outside of its control or its suppliers. This could include without limitation; Fire, Failure of gas, electric or other power supplies, strikes, industrial action, terrorist activity, transportation problems ,bad weather.